Discovery Health Conversion
 SUPPLIER |
Discovery Health |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 11:30 Fri 20 Jan | PERSON RESPONSIBLE | Damian (call centre m... |
| CUSTOMER | Bernice Minne | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 20 Jan | ||
| HEADLINE | Sick and tired of Discovery |
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| Again I have been bowled over by the lack of customer services received from Discovery. In October last year my daughter had a procedure done, Discovery confirmed a co payment of R1600 which was paid the day my daughter was admitted into hospital. Today I have been informed that the co-payment was increased to R3900 and I have 7 days to pay the hospital the balance of R2300. Discovery did not inform me, they informed the case manager (whoever that is) at the hospital of the increase. I am truly disgusted and am definitely going to be moving from Discovery! By the way Discovery does not give a ****, they say they informed who they needed to and that I was not informed is not their problem. | |||
| SUPPLIER'S RESPONSE | Discovery Health | Time and Date | 12:37:07 | Mon 23 Jan 12 |
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Hello Bernice Minne, Thank you for your comment. As discussed telephonically, I can confirm that we have rectified the problem, and have updated the deductible correctly on our side. I have contacted the Practice, for an amended claims statement, and we will re-assess the claim, once we receive the amended claims statement. I sincerely apologise for all the inconvenience caused. Regards Anusha |
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| CUSTOMER'S FEEDBACK | Bernice Minne | Time and Date | 09:13:07 | Wed 25 Jan 12 |
| Over the Moon: Discovery have confirmed that they will be paying the claim in full | |||
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(( • )) Supplier's response | ||
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