Discovery Health Conversion
 SUPPLIER |
Discovery Health |
 INDUSTRY |
Medical Aid |
| BRANCH / AREA | western cape | COUNTRY | South Africa |
| TIME / DATE | 14:17 Fri 3 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | mcleon | View all reports by user |
 1
 0
|
| PROBLEM | Billing / Accounts |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Discovery not paying claim after their fault |
||
|
I had a claim for an operation, the claim was paid to the wrong account number, which was their fault since they did not make a error with the account number from which they debit my montly premiums. They acknowledge the error and the bank details was fixed on the 20th of December 2011, after that I was repeatedly told that my money will be avialable with in 5 to 7 working days. It is now the 3rd of Feb 2012 and today I was yet again told that I have to wait 5 to 7 days for my money. On each occasion I was told that the finance department is processing the request, today I am told the paperwork for the processing was only done in the last couple of days. And now that paperwork must go to another board for approval before I can get paid. So in essence they have lied to me for more than a month about not doing their work. I lose the interest on the money and I have spend a **** of a lot of time on the phone and their answer is just sorry we will look into it. Who is going to give me back my money I lost trying to get my own money back. I will definitely be looking for new medical insurance! It will probably be the same but this is absolutely pathetic!!!! |
|||
| SUPPLIER'S RESPONSE | Discovery Health | Time and Date | 09:39:42 | Mon 6 Feb 12 |
|
Hello mcleon, Thank you for your comment. Our Client Relationship Manager has been in contact with you and your financial advisor to confirm that she is currently investigating your query with our finance team. We have escalated your query and will give you feedback once resolved. I thank you for your patience and understanding. Kind regards Shereen |
|||
| UPDATED RESPONSE | Discovery Health | Time and Date | 09:06:01 | Tue 7 Feb 12 |
|
Hello mcleon, Thank you for your patience whilst we have been investigating your query. We have confirmed that due to a capturing error we loaded your banking details incorrectly. We have been awaiting confirmation from the bank to try to retrieve these funds from the incorrect account, however their process does take some time. Our finance team have since approved a manual payment for you for R2390.50, these funds will reflect in your account within 3 working days. Kind regards Shereen |
|||
| CUSTOMER'S FEEDBACK | mcleon | Time and Date | 09:34:49 | Tue 7 Feb 12 |
|
Quite Impressed:
After a long battle which I am not impressed with the customer service, after I complained here, was much better. Still not impressed with the terrible communication between departments, but once Shereen started looking into it the communication seemed to improve. Thank you for getting your act together. |
|||
Relevant content (Last 5 Billing / Accounts Problems)
 |
|||
|
|
|||
|
|
(( • )) Supplier's response | ||
|
|
|||
 |
Facebook Application
