Discovery Card Complaint
 SUPPLIER |
Discovery Card |
 INDUSTRY |
Financial |
| BRANCH / AREA | Sandton | COUNTRY | South Africa |
| TIME / DATE | 11:12 Sat 4 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | stiandewitt | View all reports by user |
 0
2
|
| PROBLEM | Billing / Accounts |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Sat 4 Feb | ||
| HEADLINE | payback not right |
||
| I have been querying my Vitality status and years on vitality with Discovery /Vitality as this has a direct impact on the amount of payback on my Discovery Credit Card with items purchased at partner stores. It took me 5 min to figure out that there was a mistake./ After 2 weeks they have come back to me to say that I was right and they will refund in the next 2-3 days. 3 days are over and I have also requested that they look at last years paybacks, but haven't heard anything. It is quite sad that I spend R10 000 on products with discovery and another 30 - 50k per month on my card. I am also on Diamond status, but yet, every year I have the same issues. I am not suppose to be their watchdog and this action of discovery Card is frauduelent and I am contemplating of taking further that just hellopeter. Last years paybacks are also incorrect | |||
| SUPPLIER'S RESPONSE | Discovery Card | Time and Date | 15:46:15 | Mon 6 Feb 12 |
|
Hello stiandewitt, Thank you for taking my call earlier. We set extremely high standards when it comes to servicing our members and we regret that we have not serviced you to our usual standards. As per our discussion, I will investigate with our systems and Vitality departments regarding the Vitality status and cashback. I will revert with the necessary information shortly. Thank you for your patience during this time. Regards Gisela Peters Client Relationship Manager |
|||
Relevant content (Last 5 Billing / Accounts Problems)
 |
|||
|
|
|||
|
|
(( • )) Supplier's response | ||
|
|
|||
 |
Facebook Application
