Dis-Chem Compliment
 SUPPLIER |
Dis-Chem |
 INDUSTRY |
Retail |
| BRANCH / AREA | Benmore | COUNTRY | South Africa |
| TIME / DATE | 12:05 Tue 20 Dec | PERSON RESPONSIBLE | Lebo |
| CUSTOMER | stuffa | View all reports by user |
4
 9
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| NATURE | Going the Extra Mile |
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| INCIDENT | Tue 20 Dec | ||
| HEADLINE | Good work guys and gals |
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There was an issue with a script. Medication was not available from the supplier. Dischem phoned me and explained the issue and could I please call my doctor to make alternative arrangements script-wise. Very good. Proactive. I also love the way that Dischem calls me ever month for my monthly prescription refills. To check it is all okay and then they deliver for me. Dischem rules! Have a wonderful festive season all. |
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| SUPPLIER'S RESPONSE | Dis-Chem | Time and Date | 14:41:45 | Tue 20 Dec 11 |
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Hello stuffa, Thank you for taking the time to share such positive feedback with us. We are delighted to hear that Lebo was able to assist you with great service and attitude. I will forward your compliment onto Lebo as well as the Management team and I am sure they will be delighted with the feedback. Kind regards Dawn de Klerk Group Customer Consultant - Administration Dis-Chem Head Office |
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| CUSTOMER'S FEEDBACK | stuffa | Time and Date | 16:49:44 | Thu 2 Feb 12 |
| Over the Moon: Dischem - I love your response. You took the trouble to give the feedback to the person who helped me. That means a lot to me as a client - knowing that compliments about the company in general are also shared with the employees. I love it that you make them feel good about the excellent work they do. | |||
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