Dis-Chem Complaint
 SUPPLIER |
Dis-Chem |
 INDUSTRY |
Retail |
| BRANCH / AREA | Kolonnade | COUNTRY | South Africa |
| TIME / DATE | 10:25 Sat 4 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | gldekock | View all reports by user |
 0
1
|
| PROBLEM | Pricing / Barcodes |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Fri 27 Jan | ||
| HEADLINE | Dischem exploiting pensioners |
||
|
A family member requires oxygen on a daily supplementary basis. On the 1st December their suppliers of Oxygen Cylinder Refills, Ecomed Medical cc circulated a newsletter that these units(424l Portable) are now available from Dischem at a unit price of R95.00 incl VAT On the 27th January they went to the Montana North branch @ the Kolonnade Centre upon which they had to pay R120.00 incl VAT, for the same unit. On questioning the manager, he informed them that the price quoted by Ecomed was wholesale and not retail and refused to discuss the matter further. In a follow-up telephonic consultation with Ecomed they stated that Retail Price agreed with Dischem was R95.00 incl VAT. |
|||
| SUPPLIER'S RESPONSE | Dis-Chem | Time and Date | 09:14:08 | Tue 7 Feb 12 |
|
Hello gldekock, Thank you for contacting us. We are investigating your complaint and will respond with our findings shortly. Kind regards Dawn de Klerk |
|||
| UPDATED RESPONSE | Dis-Chem | Time and Date | 16:12:45 | Thu 9 Feb 12 |
|
Hello gldekock, Thank you for contacting us and for bringing this to our attention. I have brought this matter to the attention of the Dispensary Category Manager who is investigating this issue and will contact you directly to resolve this matter. Kind regards Dawn de Klerk |
|||
| CUSTOMER'S FEEDBACK | gldekock | Time and Date | 20:40:46 | Mon 5 Mar 12 |
|
Not Impressed:
Dear Dawn I have to compliment you on an excellent PR effort, however I can confirm that to date, your Dispensary Category Manager has not being in contact with me nor has he/she left a message or call back message on any of my telephone numbers supplied. I have to say that this is rather poor show from this person Kind Regards G L de Kock |
|||
Relevant content (Last 5 Pricing / Barcodes Problems)
 |
|||
|
|
|||
|
|
(( • )) Supplier's response | ||
 |
|||
|
|
Facebook Application
