Dis-Chem Conversion
 SUPPLIER |
Dis-Chem |
 INDUSTRY |
Retail |
| BRANCH / AREA | Somerset Mall | COUNTRY | South Africa |
| TIME / DATE | 13:40 Mon 23 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Tinkerbell26 | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Sat 21 Jan | ||
| HEADLINE | RUDE CASHIER |
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| My boyfriend and I went to Dis-chem on Saturday, as we do most of our shopping there on a monthly basis. There was a problem with the card machine and we had to pay cash... BUT that was not a problem at all! She tried the FNB card at another machine, but got so caught up in a conversation with another cashier, that she completely ignored me when I asked her (& I do not speak softly) if the card worked. I then asked her if she still has my Dischem & e-bucks card, where she again just ignored me. I though I was going to lose it by that time. My boyfriend was paying so I just took the bag and walked to the entrance. When I turned around to see if he was behind me, I got the most evil / rudest stare from the cashier!!! This is unacceptable for customers to be treated like this. | |||
| SUPPLIER'S RESPONSE | Dis-Chem | Time and Date | 08:53:43 | Tue 24 Jan 12 |
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Hello Tinkerbell26, Thank you for taking the time to bring this incident to our attention. Your complaint has been forwarded to the Store Manager, Andre Nel, for investigation. Andre will be in touch with you directly to resolve this issue. Please accept our sincere apologies for the poor service you received and for any disappointment caused to you. Kind regards Diana Andre |
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| UPDATED RESPONSE | Dis-Chem | Time and Date | 12:17:56 | Wed 25 Jan 12 |
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Hello Tinkerbell26, I believe that Andre Nel has been in touch with you and is investigating the matter further. We trust you will be satisifed with the outcome and that future experiences will be positive. Kind regards Diana Andre |
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| CUSTOMER'S FEEDBACK | Tinkerbell26 | Time and Date | 09:04:14 | Thu 26 Jan 12 |
| Quite Impressed: The store manager came back to me just the next day, apologised and told me that they will keep me up to date with the case. | |||
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16:27:14 Wed 23 May 12
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(( • )) Supplier's response |
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