Dis-Chem Conversion
 SUPPLIER |
Dis-Chem |
 INDUSTRY |
Retail |
| BRANCH / AREA | Fourways Mall | COUNTRY | South Africa |
| TIME / DATE | 11:38 Mon 9 Jan | PERSON RESPONSIBLE | Manager |
| CUSTOMER | WON | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Mon 9 Jan | ||
| HEADLINE | Just a little service would go a long way... |
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| I am a very loyal customer of Dischem Fourways Mall, especially in the last year. Unfortunately, you have just lost a customer as this very tired mom of two month old twins expected just a little customer service and instead received a flat - NO. It must be wonderful for your company to have such a huge customer base that you don't have to care. Also, how come your Nan HA has increased in price by R20 per tin is that not a little excessive? It also just gives me another reason to go to your competitor. | |||
| SUPPLIER'S RESPONSE | Dis-Chem | Time and Date | 11:48:52 | Mon 9 Jan 12 |
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Hello WON, Thank you for contacting us. We are investigating your complaint and will respond with our findings shortly. Kind regards Dawn de Klerk |
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| UPDATED RESPONSE | Dis-Chem | Time and Date | 16:19:39 | Tue 10 Jan 12 |
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Hello WON, Thank you for contacting us and for bringing this matter to our attention. I have brought this matter to the attention of the Gerald Shein the Store Manager who I believe has been in contact with you, and has resolved this matter. Kind regards Dawn de Klerk |
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| CUSTOMER'S FEEDBACK | WON | Time and Date | 12:40:20 | Thu 12 Jan 12 |
| Over the Moon: Gerald was very courteous and helpful and really made me feel like a valued customer. Thank you Gerald. | |||
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16:27:14 Wed 23 May 12
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(( • )) Supplier's response |
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