Dis-Chem Conversion
 SUPPLIER |
Dis-Chem |
 INDUSTRY |
Retail |
| BRANCH / AREA | Olumpus | COUNTRY | South Africa |
| TIME / DATE | 16:00 Thu 1 Dec | PERSON RESPONSIBLE | Maria MAKEKE |
| CUSTOMER | jansengu | View all reports by user |
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 6
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| PROBLEM | Booking Query |
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| INCIDENT | Thu 1 Dec | ||
| HEADLINE | Complain |
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| I am really, really very angry. I called Dischem last week to make an appointment for a half an hour facial. I have been doing facials with them for almost three years and the lady mistakely booked me for next week and I wanted the facial done this week. Could you please put competent people to make bookings?? I am really very furious | |||
| SUPPLIER'S RESPONSE | Dis-Chem | Time and Date | 14:43:58 | Fri 2 Dec 11 |
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Hello jansengu, Dear Thank you for contacting us and for bringing this matter to our attention. We are most disappointed to hear that your experience was not as pleasant as we hoped it to be. I have brought this matter to the attention of the Store Manager Stephan Colan and Area Salon Manager Marielet Janse van Rensburg. I believe that your appointment has been rescheduled and that Marielet has offered you a complimentary 30 minutes free facial with Karen for any inconvenience which was caused. Once again please accept my sincere apologies. Should you have any queries please do not hesitate to contact Stephan on 012-991-0044 alternatively you are able to contact our Care line on 0800 201 170. Kind regards Dawn de Klerk Group Customer Consultant - Administration Dis-Chem Head Office |
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| CUSTOMER'S FEEDBACK | jansengu | Time and Date | 07:01:41 | Tue 6 Dec 11 |
| Over the Moon: Thanks Dischem, and thanks for having someone like Karin. I am super happy!! | |||
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(( • )) Supplier's response |
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