Dis-Chem Conversion
 SUPPLIER |
Dis-Chem |
 INDUSTRY |
Retail |
| BRANCH / AREA | northgate | COUNTRY | South Africa |
| TIME / DATE | 09:23 Tue 20 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | johnmukhram | View all reports by user |
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| PROBLEM | Pricing / Barcodes |
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| INCIDENT | Sun 18 Dec | ||
| HEADLINE | Advertised price not honoured |
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Good day, I went to Dis-Chem Northgate to purchase a 100ml Dunhill Desire EDT at the advertised price of R395,00. When I asked the assistant for help I was told that it was a misprint and the price was for the 50ml. My wife asked for the manager/supervisor. An unnamed lady told her that she was the manger/supervisor & bluntly told my wife that there was nothing they could do. My wife also overheard the same manager/supervisor tell a staff member to 'tell them that we are sold out' The advertised prices in the brochure are valid from the 5th to 24th December 2011. |
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| SUPPLIER'S RESPONSE | Dis-Chem | Time and Date | 12:54:14 | Tue 20 Dec 11 |
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Hello johnmukhram, Thank you for contacting us and for bringing this matter to our attention. Unfortunately due to popular demand most Dis-Chem stores no longer have stock available of Dunhill Desire 100ml fragrance. I have brought this matter to the attention of the Regional Cosmetics Manager Sandra Pires who was able to source the product from another store. I believe that Desiree the Cosmetics Manager from Northgate has been in contact with you and you will collect the product. Please accept my sincere apologies for any inconvenience caused. Kind regards Dawn de Klerk Group Customer Consultant - Administration Dis-Chem Head Office |
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| CUSTOMER'S FEEDBACK | johnmukhram | Time and Date | 08:57:07 | Thu 5 Jan 12 |
| Over the Moon: Apologies for my late feedback as I was on holiday. I would like to congratulate Dischem on the manner in which my complaint was handled. I received a call from Desiree at Dischem Northgate on the day I laid my complaint advising me that they had ordered a bottle of cologne for me and they would give it to me at the advertised price. The next day I received another call advising me that the cologne was ready for my collection. I collected at the store and paid the advertised price. thank you | |||
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