Scores reflect the Overall AI Score for each category
Based on recent customer reviews, DirectAxis is described as easy to borrow from but extremely difficult to deal with afterwards. Customers consistently report unresolved billing and refund problems, debit orders continuing after settlement, and unanswered emails. Isolated praise goes to named consultants who take ownership. The dominant pattern is post-sale service failure across Billing, Payments and Financial Accuracy (1.0) and Communication and Responsiveness (0.9).
Top Strengths:
- •Customer Service & Professional Guidance: A small group of named consultants, including Nthabiseng, Zintle Buyana, Rafika and Thersia Moore, are praised for warmth, ownership and follow-up. These experiences stand out sharply against the broader pattern of transfers, dropped calls and consultants who cannot answer basic questions.
Replied to 99% of negative reviews
Reply time on negative reviews: 7h 8m
TrustIndex
3.4
Ranking
#15
in Loans & Credit
Reply Time
7h 25m
NPS Score
-48
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 7h 8m
Dec '25 - Nov '26
Frequently Asked Questions About DirectAxis
What do customers say about DirectAxis?
Based on recent customer reviews, DirectAxis is described as easy to borrow from but extremely difficult to deal with afterwards. Customers consistently report unresolved billing and refund problems, debit orders continuing after settlement, and unanswered emails. Isolated praise goes to named consultants who take ownership. The dominant pattern is post-sale service failure across Billing, Payments and Financial Accuracy (1.0) and Communication and Responsiveness (0.9).
What is DirectAxis's biggest strength?
DirectAxis's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. A small group of named consultants, including Nthabiseng, Zintle Buyana, Rafika and Thersia Moore, are praised for warmth, ownership and follow-up. These experiences stand out sharply against the broader pattern of transfers, dropped calls and consultants who cannot answer basic questions.
What are the most common complaints about DirectAxis?
The most common complaint about DirectAxis, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. A recurring theme is debits continuing after loans are settled, double debits, and refunds promised then delayed for weeks. Paid-up letters, clearance certificates and statements are requested repeatedly without being issued, leaving customers financially out of pocket.
How does DirectAxis compare to other Loans & Credit companies?
DirectAxis scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.1. Their strongest theme is Loan Application (1.2); their weakest is Billing & Payments (0.7). The top AI-rated Loans & Credit business on Hellopeter is AutoFin Assist (4.6). How is the AI Score calculated? →
Is DirectAxis trustworthy?
DirectAxis has a TrustIndex of 3.4 out of 10 on Hellopeter, based on 136 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 7 hours 8 min. Hellopeter has tracked DirectAxis across 4,917 total reviews. How is the TrustIndex calculated? →
Recent reviews (136)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2019
********/Bad customer service
Issue with debit amount but not reflecting balance still the same after debit order Consultants droping the phone on my ear when I request an email for settlement manager Zipho and Itumeleng dropped the call
1 reviews | Active since Feb 2019
********/Bad customer service
Issue with debit amount but not reflecting balance still the same after debit order Consultants droping the phone on my ear when I request an email for settlement manager Zipho and Itumeleng dropped the call
1 reviews | Active since Feb 2011
No accountability or care for clients
Please could you urgently provide me with a settlement letter for my *** account, as I would like to settle the outstanding balance and close the account. I have been trying for the past three days to obtain assistance through the call centre, but unfortunately I have not been able to get this resolved. I have repeatedly been transferred between DirectAxis and FNB Loans, with neither party seemingly able to assist me with what should be a relatively straightforward request. This experience has been extremely frustrating and disappointing. I would appreciate it if someone could please take ownership of my request and provide me with the settlement letter rather than referring me back and forth between departments. Please treat this matter as urgent, as I would like to settle and close the account
1 reviews | Active since Feb 2011
No accountability or care for clients
Please could you urgently provide me with a settlement letter for my *** account, as I would like to settle the outstanding balance and close the account. I have been trying for the past three days to obtain assistance through the call centre, but unfortunately I have not been able to get this resolved. I have repeatedly been transferred between DirectAxis and FNB Loans, with neither party seemingly able to assist me with what should be a relatively straightforward request. This experience has been extremely frustrating and disappointing. I would appreciate it if someone could please take ownership of my request and provide me with the settlement letter rather than referring me back and forth between departments. Please treat this matter as urgent, as I would like to settle and close the account
1 reviews | Active since May 2026
1 word.. Annoyed
What a mess.. I received my settlement letter to pay my personal loan in full. Tried to do payment from my banking app. ERROR popped up. *** on bank account being paid.. phone this people to assis with the correct account number. Then I was told to go into the bank.. Want an app for the.. Now I have to take of work to go pay these people.. this is not the best.. so I asked will my debit order still go of in the new month. They advised yes i will have to phone in to ask for a pay back. But will wait 10 freaken days... not thinking of extra costs.. wow Service is amazing.. will go somewhere else for future assistance.
1 reviews | Active since May 2026
1 word.. Annoyed
What a mess.. I received my settlement letter to pay my personal loan in full. Tried to do payment from my banking app. ERROR popped up. *** on bank account being paid.. phone this people to assis with the correct account number. Then I was told to go into the bank.. Want an app for the.. Now I have to take of work to go pay these people.. this is not the best.. so I asked will my debit order still go of in the new month. They advised yes i will have to phone in to ask for a pay back. But will wait 10 freaken days... not thinking of extra costs.. wow Service is amazing.. will go somewhere else for future assistance.
1 reviews | Active since Jun 2013
DirectAxis Terrible service 2026
I have sent *** and tried to call to get a settlement amount but both are not answered. I assume they want to keep everyone on because of the interest they charge. Maybe the National Financial Ombud Scheme South Africa needs to get involved and start auditing them.
1 reviews | Active since Jun 2013
DirectAxis Terrible service 2026
I have sent *** and tried to call to get a settlement amount but both are not answered. I assume they want to keep everyone on because of the interest they charge. Maybe the National Financial Ombud Scheme South Africa needs to get involved and start auditing them.
1 reviews | Active since Sept 2018
Poor experience from customer care department
Good day, Please can I get assistance with obtaining a closure letter. I was informed that my *** will be closed after this month payment I have been making extra payments during the term of the ***. I am no to sure why the administrator that emailed me back is requesting for this, as this should be reflecting as yet as these were last payments. Please can I get a letter confirming the closure of the *** as all payments is now up to date. The agent I spoke to already confirmed that I will get this one the payment is made this month.
1 reviews | Active since Sept 2018
Poor experience from customer care department
Good day, Please can I get assistance with obtaining a closure letter. I was informed that my *** will be closed after this month payment I have been making extra payments during the term of the ***. I am no to sure why the administrator that emailed me back is requesting for this, as this should be reflecting as yet as these were last payments. Please can I get a letter confirming the closure of the *** as all payments is now up to date. The agent I spoke to already confirmed that I will get this one the payment is made this month.
1 reviews | Active since May 2017
Funds not allocated to paid up account
I am VERY disguisted with how Direct axis is treating me as: A long standing client A client who wanted to pay of her account. On 12 October2026 - I requested a settlement amount and NO discount was even offered. I paid this amount send me to by your office the evening of 12 October 2026 Proof of payment was send to you on the 13th and today 19 October - THAT PAYMENT STILL WAS NOT ALLOCATED!!!! Please explain why it was not allocated as yet. I require a settlement letter within 48 hours Why do I still get emails and statements stating I need to make payment? This is unacceptable as I have paid up my account! Please urgently send me confirmation that the funds was allocated to my account and the settlement office.
1 reviews | Active since May 2017
Funds not allocated to paid up account
I am VERY disguisted with how Direct axis is treating me as: A long standing client A client who wanted to pay of her account. On 12 October2026 - I requested a settlement amount and NO discount was even offered. I paid this amount send me to by your office the evening of 12 October 2026 Proof of payment was send to you on the 13th and today 19 October - THAT PAYMENT STILL WAS NOT ALLOCATED!!!! Please explain why it was not allocated as yet. I require a settlement letter within 48 hours Why do I still get emails and statements stating I need to make payment? This is unacceptable as I have paid up my account! Please urgently send me confirmation that the funds was allocated to my account and the settlement office.
1 reviews | Active since Sept 2011
Never received the funds after my application has been finalized
It's been a few days now that I've done my application and send through all my documents. I've gotten *** confirmation that everything is fine and my application is being finalized. Yesterday I called and a lady said its all fine its being finalized and I will receive an sms in a few minutes. It's another day after that and I haven't received an sms or the money. Can someone please tell me what's going on?
1 reviews | Active since Sept 2011
Never received the funds after my application has been finalized
It's been a few days now that I've done my application and send through all my documents. I've gotten *** confirmation that everything is fine and my application is being finalized. Yesterday I called and a lady said its all fine its being finalized and I will receive an sms in a few minutes. It's another day after that and I haven't received an sms or the money. Can someone please tell me what's going on?
1 reviews | Active since Oct 2024
********ly retaining numbers!!!
This company ********ly gained my phone number and is HARASSING me daily with calls starting at 5am!!!!!!
1 reviews | Active since Oct 2024
********ly retaining numbers!!!
This company ********ly gained my phone number and is HARASSING me daily with calls starting at 5am!!!!!!