Dial Direct Insurance Compliment
 SUPPLIER |
Dial Direct Insurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Call Centre | COUNTRY | South Africa |
| TIME / DATE | 15:50 Thu 9 Feb | PERSON RESPONSIBLE | Muzi Masipa |
| CUSTOMER | mvallabh | View all reports by user |
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| NATURE | Going the Extra Mile |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | Quality Service |
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I have been insured with Dial Direct for the last 4 years and never in my experience did I have the opportunity to enquire with a Call Center Agent who was enthusiastic to assist me. I am impressed with the quality of service and efficiency displayed by Muzi. He is a very calm and knowledgeable person to deal with who made sure excellent customer service was rendered. I guess it is my lucky day to have been put in Muzi's call center que. I hope Dial Direct with continue with this level of service in their call center. |
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| SUPPLIER'S RESPONSE | Dial Direct Insurance | Time and Date | 16:04:40 | Thu 9 Feb 12 |
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Hello mvallabh, Thank you for your feedback. We will gladly convey for feedback to the respective agent and manager. Thank you for taking the time to tell us of your service received. Have a great day! Kind regards, Bradley Du Chenne |
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