Dial Direct Insurance Compliment
 SUPPLIER |
Dial Direct Insurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 12:04 Sat 4 Feb | PERSON RESPONSIBLE | Mohamed Riaz Esoof |
| CUSTOMER | g-man | View all reports by user |
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| NATURE | Call Centre Efficiency |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | Mohamed was excellent in sorting out frustration |
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I received a letter from Dialdirect informing me that my monthly car insurance premium will increase by 21%. I was furious and phoned the Policy Services number. Mohamed answered and I vented my anger on him. He was very polite and explained the increase to me but I would still not accept it. I told him that I was going to start shopping around immediately and hardly gave him a chance to talk. When he finally had a chance, he explained that the letter was meant to give me a chance to contact them if I disagreed. He checked my record with them and found that circumstances allowed him to actually reduce my premium. Full marks to Mohamed for handling a frustrated customer in such a professional manner. Dialdirect is about to get my wife's car insurance business as well. Gerrie Lessing |
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| SUPPLIER'S RESPONSE | Dial Direct Insurance | Time and Date | 14:58:03 | Mon 6 Feb 12 |
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Hello g-man, Thank you for your comments. We are pleased to hear that we were able to assist you to your satisfaction. We will gladly convey your kind words and gratitude on to Mohamed and his manager. Have a great day! Kind regards, Bradley Du Chenne |
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