Dial Direct Insurance Complaint

SUPPLIER	Dial Direct Insurance	INDUSTRY	Insurance
BRANCH / AREA	Johannesburg	COUNTRY	South Africa
TIME / DATE	13:04 Tue 7 Feb	PERSON RESPONSIBLE
CUSTOMER	maxwie	View all reports by user	0 3
PROBLEM	RIP_OFF	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 23 Dec
HEADLINE	QUOTE COSTED ME R500
During December I called Dial Direct for a quote. I received a well-favoured quotation until I read the small print. I immediately told the call centre I dont like their quote and to my horror they deducted R500 for admin fee. Please DONT EVER call these people. Add a new Dial Direct Insurance Report Inappropriate report?
SUPPLIER'S RESPONSE	Dial Direct Insurance	Time and Date	15:29:16 \| Tue 7 Feb 12
Hello maxwie, Thank you for bringing this to our attention. We sincerely apologise for what transpired. We have requested urgent feedback from the relevant sales manager, and will be in contact with you shortly. Kind regards, Bradley Du Chenne
CUSTOMER'S FEEDBACK	maxwie	Time and Date	08:13:06 \| Fri 10 Feb 12
Utterly Disgusted: Got a call and was promised that the refund to be done asap. Today is Friday(3 days after the call) and no refund. Impressive in calling back but no delivery. I am disapointed...very disapointed!!!