Dial Direct Insurance Conversion
 SUPPLIER |
Dial Direct Insurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Call Centre | COUNTRY | South Africa |
| TIME / DATE | 09:13 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Geera | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | Outback Bonus Robbery! |
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Last year June/July I phoned the call centre to revise my monthly installment and asked for a date when my outback bonus will be paid out I was told by the consultant that it will be on the 08th February 2012, on the 16th of January 2012 I phoned in again to report a small accident and again was told my outback bonus will be paid out on the 08th of February 2012. As I did not claim for the small accident I was under the impression that my outback bonus will be paid out on the 08th of February 2012 as I was told this twice. Today I phoned in to find out why the bonus has not been paid out and I was told that it will only be on the 12th of March 2012. :( :( Not good news at all! Yesterday was the 4year anniversary of my policy, guess I have to celebrate it now by getting new qoutes for insurance as to were I actually wanted to book a holiday for myself and my 1year old son :(. The only yada yada I've heard was from people given wrong information and not once but TWICE! |
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| SUPPLIER'S RESPONSE | Dial Direct Insurance | Time and Date | 14:29:16 | Thu 9 Feb 12 |
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Hello Geera, Thank you for your comments. We have referred your matter to the relevant claim manager and have requested urgent feedback. We will revert shortly. Kind regards, Bradley Du Chenne |
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| CUSTOMER'S FEEDBACK | Geera | Time and Date | 15:32:47 | Wed 14 Mar 12 |
| Quite Impressed: I would like to thank Bennie for sorting this problem out. | |||
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