Dial Direct Insurance Complaint
 SUPPLIER |
Dial Direct Insurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | call center | COUNTRY | South Africa |
| TIME / DATE | 12:13 Mon 6 Feb | PERSON RESPONSIBLE | agents |
| CUSTOMER | Fikelephi | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | "no ching ching" is a ****THEY WONT GIVE YOU MONEY |
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I was insured with Dial Direct for a long time. in 2010 when I saw the advertisement about "no yada yada on tv. I asked them when am I getting my money because I have never claimed since I have been insured with them??? They told me in November 2011. I asked how much they said R13 000. In January 2011 i started in a new company so my pay date changed from 20th to 25th. i called Dail Direct and told them to change the day of the stop order. In December 2011, i realise that there was no R13 000 in my account from them. so i called them and asked what happened. the person that i spoke to told me that it will be paid on the 15 th December 2011. i then proceeded to make my Christmas plans based on that. come December after the 22nd and there was still no money. i called them and they told me that i have forfeited that money because my December instalment didn't go through, they made the deduction on the 20th and it didnt go through. i asked them why did they take money before my pay date and they told me that it was not changed, it was still on the 20th. i believe that this is just a BIG ****. DAIL DIRECT ROBBED ME!!! whats worse is that i cancelled my policy with them but the |
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| SUPPLIER'S RESPONSE | Dial Direct Insurance | Time and Date | 14:31:21 | Mon 6 Feb 12 |
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Hello Fikelephi, Thank you for your comments. We have requested urgent feedback from the relevant department. We will also be requesting the necessary recordings in order to establish why the amendment/s, as requested by yourself, was not made effective. We will revert back to you shortly. Kind regards, Bradley Du Chenne |
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| CUSTOMER'S FEEDBACK | Fikelephi | Time and Date | 14:59:38 | Thu 22 Mar 12 |
| Utterly Disgusted: Dial Direct Insurance are true robbers...they take people's money and when they are supposed to pay...they give all excuses!!! they should not be in business!!!! YOU ARE VERY UNFAIR-******!!! | |||
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