Dial Direct Insurance Conversion
 SUPPLIER |
Dial Direct Insurance |
 INDUSTRY |
Insurance |
| BRANCH / AREA | Pretoria | COUNTRY | South Africa |
| TIME / DATE | 12:31 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | p_myburg | View all reports by user |
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| PROBLEM | Damaged Goods |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Claim Time |
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| I submitted a claim after lightning struck my house. 3 of my appliances started given problems. The claim was registered on 14 January 2012. An assesment company was assigned to my case. After phoning them they explained that they do not deal in white goods at all. So I contacted Thadi at Dial Direct and she gave me a company by the name of Delta. I had to take time off work to meet Delta at my house twice. They gave a report through to Thadi without even looking at my fridge and returned my microwave oven broken totally. I spoke to Thadi and then was given another company to check my appliances. The current company has been out to me and again had to take time off work to meet them there. I still havnt heard anything from Thadi. I phoned today 08-02-2012 and Thadi said I must phone them myself. It has been 25 days and I am no closer to an outcome than when I lodged the claim. | |||
| SUPPLIER'S RESPONSE | Dial Direct Insurance | Time and Date | 14:27:16 | Wed 8 Feb 12 |
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Hello p_myburg, Thank you for bringing this matter to our attention. We have forwarded your matter to the relevant manager, they will be in contact with you shortly to discuss your concerns. We do apologise for any inconvenience caused. Kind regards, Bradley Du Chenne |
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| CUSTOMER'S FEEDBACK | p_myburg | Time and Date | 08:49:41 | Mon 13 Feb 12 |
| Over the Moon: My issue was addressed the same day and my claim sorted within 2 days. Thank you to Lani and Tshadi for making it happen. | |||
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