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Department of Home Affairs - Customer Feedback and Analysis

Shown below are the statistics for Department of Home Affairs based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (47) 16%
Complaint (242) 84%
Customer Compliment Complaint
1. elma2821
2. mentha03
3. Nu'02
4. freitas02
5. tsani20
Nature of complaints (last 12 months): 242 reports - Department of Home Affairs
Bad Attitude (12) 5% Bad Attitude
Billing/Accounts (1) 0% Billing/Accounts
Call Centre!! (10) 4% Call Centre!!
Feedback/Response (39) 16% Feedback/Response
Late/No Delivery (74) 31% Late/No Delivery
Other (88) 36% Other
Passing the Buck (16) 7% Passing the Buck
Repairs/Servicing (2) 1% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 1837 reports - Government Industry Analysis
Bad Attitude (215) 12% Bad Attitude
Billing/Accounts (127) 7% Billing/Accounts
Booking Query (4) 0% Booking Query
Breach of Contract (18) 1% Breach of Contract
Call Centre!! (112) 6% Call Centre!!
Damaged Goods (8) 0% Damaged Goods
Expiry Date (5) 0% Expiry Date
Feedback/Response (257) 14% Feedback/Response
Hygiene (4) 0% Hygiene
Chart
Late/No Delivery Late/No Delivery (196) 11%
Other Other (793) 43%
Out of Stock Out of Stock (3) 0%
Passing the Buck Passing the Buck (58) 3%
Pricing/Barcodes Pricing/Barcodes (10) 1%
Repairs/Servicing Repairs/Servicing (24) 1%
Spam Spam (3) 0%

Please note: All Reports & Stats fall away after 12 months

 
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