Department of Home Affairs Complaint
 SUPPLIER |
Department of Home ... |
 INDUSTRY |
Government |
| BRANCH / AREA | Gauteng | COUNTRY | South Africa |
| TIME / DATE | 16:58 Sun 5 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | mel14 | View all reports by user |
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3
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | NO SERVICE!! And I paid for it. Callcentre a fake. |
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I applied (and paid for) my parent's unabridged marriage certificate on the 10-10-2011. I was told to wait six weeks. After six I phoned in and got the excuse that there is a three month backlog. So I waited till January before phoning again. Since then I have phoned every week for an update on my case. Let the record show the 1st time I phoned they said somebody is looking for the original. 2nd time the network was down. 3rd time opened a case. 4th time network down, 5th time again network at her station is down. (Why answer the phone then?) The last call I had made some one told me no one has looked into my case yet. I get the feeling that they aren't trying to help you through the call-centre. They just have a bunch of excuses and after while you just get the same ones over and over. |
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Relevant content (Last 5 Late / No Delivery Problems)
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(( • )) Supplier's response |
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