Department of Home Affairs Complaint

SUPPLIER	Department of Home ...	INDUSTRY	Government
BRANCH / AREA	Head Office	COUNTRY	South Africa
TIME / DATE	12:46 Fri 6 Jan	PERSON RESPONSIBLE	Head Office
CUSTOMER	scilliers	View all reports by user	0 1
PROBLEM	Months to change surna...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 6 Jan
HEADLINE	MONTHS TO GET ID AND BIRTH CERTIFICATE
MY CHILDREN WERE ADOPTED BY MY NEW HUSBAND IN MAY 2011, THE APPLICATION FOR A NEW BIRTH CERTIFICATE FOR MY SON WITH HIS NEW SURNAME IS STILL AT THE HOME AFFAIRS HEAD OFFICE, UP TO DATE IT HAS NOT BEEN DONE AND HE IS GOING TO HIGH SCHOOL!!! AND WANTS TO USE HIS NEW SURNAME BUT THEY NEED THE NEW UPDATED BIRTH CERTIFICATE. HOW MUST HE FEEL USING THE OLD SURNAME AND THEN CHANGE IT DURING THE YEAR???? MY DAUGHTER'S APPLICATION FOR ID HAS BEEN HANDED IN AFTER THE ADTOPTION CAME THROUGH IN MAY 2011 AND WE ARE STILL WAITING FOR HER ID, HER APPLICATION IS ALSO STILL AT HEAD OFFICE IN ONE DEPARTMENT AND NOTHING HAS BEEN DONE AS YET. SHE IS TURNING 16 IN FEBRUARY AND CAN NOT GO FOR HER LICENCE TO RIDE A BIKE, BUT ALL HER OTHER FRIENDS WILL BE ABLE TO GO GET THEIR LICENCE BUT SHE CAN NOT BECAUSE WE DON'T HAVE AN ID WITH HER NEW SURNAME. I'VE PHONED THE COMPLAINTS LINE 0800204476 ABOUT 100 TIMES AND EVERYTIME IT IS ENGAGED!! NO SERVICE, NO PEOPLE THAT CAN GIVE YOU PROPER ANSWERS, I WANT ANSWERS NOW AND IT CAN NOT TAKE THAT LONG TO DO A SURNAME CHANGE AND ID OR BIRTH CERTIFICATE. WHAT AND WHO CAN I TALK TO, TO GET THIS SORTED????? Add a new Department of Home Affairs Report Inappropriate report?