Computicket Complaint

SUPPLIER	Computicket	INDUSTRY	Entertainment
BRANCH / AREA	South Africa	COUNTRY	South Africa
TIME / DATE	11:04 Fri 9 Dec	PERSON RESPONSIBLE	Entire Organisation
CUSTOMER	meshsmith	View all reports by user	0 4
PROBLEM	Idiotic ticket collect...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 9 Nov
HEADLINE	SHOCKING service, bad attitudes, flawed policies
8 months ago I bought 2 tickets for an event on [URL Removed] using my credit card. Computicket's policy is that to collect your tickets, you need to bring the same credit card to a Checkers/Shoprite etc. During the 8 months after I bought the tickets, I changed my bank. Meaning I no longer had that credit card. So fast forward to yesterday, and I go collect my tickets. You'd think that Computicket might anticipate someone not having the same credit card after almost a year. Needless to say, nobody at Checkers or at Computicket had the slightest idea about what to do. "Sorry - no credit card, no tickets." Despite the fact that I held a reference number and confirmation email, this wasn't good enough. After 1.5 hours standing in Kenilworth Centre Checkers, fighting with them (and getting a world of abuse hurled at me) they eventually shoved me in the back room (to avoid me making a scene in front of the happy shoppers). Another, lengthy phonecall to Computicket ended with the Checkers staff getting a reference number to print the tickets - the SAME REFERENCE NUMBER I BROUGHT IN THE FIRST PLACE. Shocking service, ** attitudes and a borderline ******** system. AVOID Add a new Computicket Report Inappropriate report?