Computicket Complaint
 SUPPLIER |
Computicket |
 INDUSTRY |
Entertainment |
| BRANCH / AREA | National | COUNTRY | South Africa |
| TIME / DATE | 13:56 Wed 7 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | siobhan1 | View all reports by user |
 0
2
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| PROBLEM | Grossly unfair treatment |
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| INCIDENT | Tue 6 Dec | ||
| HEADLINE | Non-compliance with consumer protection act. |
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| Computicket has refused to refund me the value of 2 tickets to see Jimmy Carr live despite the fact that the reason for my cancellation is that I am currently in hospital with a serious lung infection and cannot possibly leave to go and see the show. When I first inquired about a refund I was offered a 50% penalty at best, and now, because it is less than 7 days to the show, I have been informed that I lose the full value of the tickets. Per the consumer protection act, I have subsequently learnt, you cannot charge a cancellation fee at all, for advance cancellation of services, if the consumer is unable to attend because of hospitalisation. I initially just thought Computicket's treatment was callous and unfair- I now see that they are in fact not even acting legally! | |||
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