Customer Service Archive by Peter Cheales
| HEADLINE 2009-10-21 | We Want Your Reports! | ||
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| THE STORY | Calling all Customers in the UK, USA and Australia – an open invitation. Thanks for visiting Hellopeter.com. Stats show us that thousands of you visit every day. And you stay on the site for 6 – 7 minutes. You read ....Read more... | ||
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| HEADLINE 2009-10-19 | How to lose friends ... (cont) | ||
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| THE STORY | 21. I don't think you are a fool, but what's my opinion compared to that of thousands of others. 22. I know you are nobody's fool, but maybe someone will adopt you one day. 23. I like you. People say I've got no taste, but ...Read more... | ||
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| HEADLINE 2009-10-15 | How to lose friends ... | ||
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| THE STORY | 1. You are not as bad as people say, you are much, much worse. 2. Now we know why some animals eat their own children. 3. Please, keep ...Read more... | ||
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| HEADLINE 2009-10-21 | Companies spend millions of rands in advertising to attract consumers. What they should be focusing on, however, is customer service and delight, writes Peter Cheales. | ||
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| THE STORY | Just Imagine. You hear me raving about the quality of customer service in South Africa. Most times and about most industries, I doff my virtual hat to the suppliers who simply deliver the goods. Other times, like last week alone, well.... Read more... | ||
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| HEADLINE 2009-10-21 | Friday Fun!! | ||
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| THE STORY | Paddy's pregnant sister was in a terrible car accident and went ...Read more... | ||
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| HEADLINE 2009-10-21 | Peter Cheales finds customer service tips in Malcolm Gladwell's book 'Blink', such as people don't sue doctors they like. | ||
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| THE STORY | Be Nice! Sometimes I read something and I think, "I wish that I'd written that." Or, "That's exactly what I thought." Haven't you? I enjoyed Malcolm Gladwell's TheTipping Point and so bought his next offering blink. Although it's not related directly to Customer Service, some of his principles can be applied. For example, he writes about ... Read more... | ||
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| HEADLINE 2009-10-21 | Friday fun - Analysing staff. | ||
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| THE STORY | 1. Put 400 bricks in a closed room. 2. Put your new employees in the room and close the door. 3. Leave them alone and come back after 6 hours. 4. Then analyze the situation: ...Read more... | ||
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| HEADLINE 2009-10-21 | Treat your suppliers as if they are potential customers, writes Peter Cheales. | ||
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| THE STORY | Supplier for an hour. A customer for life. I hadn't been on the speaking circuit long, and was invited to speak at a conference at the Drakensberg Sun. I was the after-dinner speaker, so needed to stay ...Read more... | ||
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| HEADLINE 2009-10-21 | Friday fun - Great Insults. | ||
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| THE STORY | When Insults Had Class The exchange between Churchill & Lady Astor: She said, "If you were my husband I'd give you poison." He said, "If you were my wife, ... Read more... | ||
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| HEADLINE 2009-10-21 | There's a new breed out there and it works, writes Peter Cheales. | ||
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| THE STORY | New Breed My dad was a headmaster, and was singularly unimpressed with business people. He referred condescendingly to the head of Nampak as the man who made cardboard boxes, bankers as money-counters, mining magnates as mine workers... Read more... | ||
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| HEADLINE 2009-09-19 | Friday Fun!! | ||
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| THE STORY | A guy sitting at a Heathrow airport bar noticed a beautiful woman sitting next to him. He thought to himself she must be a flight attendant... so gorgeous, ....which airline...Read more... | ||
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| HEADLINE 2009-10-21 | Some people seem perfectly designed for their professions, writes Peter Cheales | ||
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| THE STORY | To the hotel born Gary Kirsten told Jacques Kallis that he was designed to be a cricketer. "From the minute you were born," said Gary to Jacques, "I bet that everything about you smacked of cricket." Every now and again, I meet someone who's perfectly designed for his or her profession. I can't imagine them doing anything...Read more... | ||
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| HEADLINE 2009-10-21 | Friday fun: This letter was sent to a magazine and it was answered. Enjoy - Peter | ||
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| THE STORY | Hi guys What am I doing wrong? Okay, I'm tired of beating around the bush. I'm a beautiful (spectacularly beautiful) 26 year old girl. I'm articulate and classy. I'm not from Sandhurst. I'm looking to get married to a guy who makes at least ....Read more... | ||
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| HEADLINE 2009-10-21 | Even bosses need some praise and encouragement, writes Peter Cheales. | ||
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| THE STORY | Well Done, Mr Boss Sometimes I arrive so early to speak at a conference that I'm able to listen to a couple of presentations before it's my turn. A manager or director shows slides with lots of figures: budgets, targets, shortfalls... and I think to myself, Goodness me..... Read more... | ||
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| HEADLINE 2009-10-21 | It's Friday. Why not? Regards - Peter | ||
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| THE STORY | Proudly South Arican? YOU ARE PROUDLY SOUTH AFRICAN WHEN: Read more... | ||
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| HEADLINE 2009-10-21 | Thanks for the story, Jan. I love it. Best wishes - P | ||
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| THE STORY | RED MARBLES. I was at the corner grocery store buying some early potatoes. I noticed a small boy, delicate of bone and feature, ragged but clean, hungrily appraising a basket of freshly picked green peas. Read more... | ||
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| HEADLINE 2009-08-28 | Thanks to those of you who sent me this article. | ||
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| THE STORY | DUCKS QUACK. EAGLES SOAR. It's great and worth a read. I have no idea who penned the article, so I can't credit the author. Read more... | ||
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