Clicks Compliment
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | Waverley Plaza | COUNTRY | South Africa |
| TIME / DATE | 10:02 Tue 24 Jan | PERSON RESPONSIBLE | Monica |
| CUSTOMER | saki | View all reports by user |
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| NATURE | Going the Extra Mile |
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| INCIDENT | Tue 24 Jan | ||
| HEADLINE | Helped even though I was in the 'wrong' |
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I bought a straightener at Clicks Jacaranda in December. After using it only a few times, it simply did not switch on anymore. I took it back, but went to the Waverley Plaza branch. I did not have the box or receipt, but Monica assisted me in phoning ** and getting the invoice number and exchanging the straightener for me. She was extremely professional, definitely went the extra mile and made me want to shop at that Clicks every time! Thank you Monica! I really appreciate all your help! |
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| SUPPLIER'S RESPONSE | Clicks | Time and Date | 11:47:40 | Tue 24 Jan 12 |
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Hello saki, Thank you for your recent correspondence commending Monica at our branch in Waverley. At Clicks we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve. Your email has been forwarded to Monica as well as our Operational Management Team to inform them of the excellent service rendered to you. We'd therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your Clicks experience. Thanks again for your patronage and continued support. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za |
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| CUSTOMER'S FEEDBACK | saki | Time and Date | 16:27:46 | Thu 26 Jan 12 |
| Over the Moon: Glad they took the time to reply! | |||
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