Clicks Compliment
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | gauteng | COUNTRY | South Africa |
| TIME / DATE | 15:52 Sat 7 Jan | PERSON RESPONSIBLE | Insaaf Mohamed |
| CUSTOMER | sinden | View all reports by user |
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| NATURE | Going the Extra Mile |
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| INCIDENT | Sat 7 Jan | ||
| HEADLINE | Excellent Customer Service on Promotion on Safeway |
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| Clicks advertised the camera during the festive season but it was nowhere available due to limited stock. After my complaint and E-mails I was contacted by Insaaf Mohamed/Customer Service Consultant via E-mail and was ensured that they located one at a store in Cape Town and that it will be delivered to the store of my choice in Gauteng. On 4 Jan 2012 I was telephonically contacted and informed that the camera was available for collection at the Saxby branch in Lyttelton. Much appreciation and gratitude to be conveyed to all roll players for the excellent service. Well done CLICKS. | |||
| SUPPLIER'S RESPONSE | Clicks | Time and Date | 10:27:12 | Mon 9 Jan 12 |
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Hello sinden, Thank you for your correspondence commending the service you had recently received. We are pleased that that the Digital Camera has reached you and hope that you have years of use and memories from it. At Clicks we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve. We would therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your Clicks experience. Thanks again for your patronage and continued support. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za |
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(( • )) Supplier's response | ||
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