Clicks Complaint

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SUPPLIER	Clicks	INDUSTRY	Retail
BRANCH / AREA	ct	COUNTRY	South Africa
TIME / DATE	15:13 Tue 7 Feb	PERSON RESPONSIBLE	Clicks Stores
CUSTOMER	umohamed	View all reports by user	0 1
PROBLEM	Quality of Clicks bran...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Sun 8 Jan
HEADLINE	Terrible quality of Clicks' nappies
While holidaying in Cape Town ,my husband and I decided to switch the current nappy brand to the clicks brand of nappies that we were using for our 2 year old and for our 7 month old children. We agreed that being a "clicks" brand, the item would be of good quality. However we were highly disappointed with the product. The nappies did not absorb well at all. My childrens clothes were always soaked with urine with every nappy change. And because of this we had to change their nappies at short intervals. Even this did not make it any better. On our return flight to Johannesburg, I was drenched in urine ( despite 3 nappy changes on a short 2 hour flight) as i had to carry my son on my lap throughout the flight. Being on holiday with limited clothing made it very difficult and inconvenient for us all. it meant having to buy unnecessary clothing for the kids when their extra sets were also messed. It also meant having to have laundry done which would otherwise not have been necessary at all. I have never before experienced any problem with Clicks' products. Sadly thou, I have to admit that the quality of Clicks' nappies are terrible.I would certainly not use this brand again. Add a new Clicks Report Inappropriate report?
SUPPLIER'S RESPONSE	Clicks	Time and Date	15:49:28 \| Tue 7 Feb 12
Hello umohamed, Thank you for your recent correspondence. We are very sorry to hear about your experience with the Clicks brand of Nappies. This product has proven quite popular and we are quite distressed that you had a problem. We will be contacting you shortly in order to address your complaint further. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za