Clicks Complaint
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | Melville | COUNTRY | South Africa |
| TIME / DATE | 13:38 Tue 31 Jan | PERSON RESPONSIBLE | Luelle |
| CUSTOMER | tan25 | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Rude and condescending attitude from staff member |
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| I visited the Clicks store in Melville, Johannesburg, and upon paying presented my vouchers to Luelle who was serving me at the till. She scanned the vouchers and asked for my Clicks clubcard. I gave it to her and she told me that it had a different number on it to the vouchers. I explained that it's a family card linked to my mom's clubcard. She was extremely rude and told me I couldn't use the vouchers, only my mom could with her card. I told her this was nonsense as I've used the vouchers for years with my family card. She continued to be increasingly rude to me and wouldn't process my vouchers. I then spoke to a manager and he said he needed to phone customer service but as the store's phone lines were down he couldn't. I told Luelle to keep my shopping as I'd rather visit another Clicks who would be more helpful and less rude to me. I got back to the office and phoned customer care and they said there was nothing wrong with the vouchers because my card was linked to my mom's. Luelle was incredibly rude and condescending to me. A customer before me also reprimanded her attitude. Msizi has phoned me from the store to apologise and said the vouchers should have been processed. | |||
| SUPPLIER'S RESPONSE | Clicks | Time and Date | 14:53:27 | Tue 31 Jan 12 |
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Hello tan25, Thank you for your recent correspondence. Please accept our sincerest apologies for your experience at our branch. We have received confirmation that Msizi has addressed the incident with Luelle and is currently completing the internal disciplinary procedure. Thank you once again for bringing this matter to our attention and we hope that this incident will not deter you from returning to this branch. Thank you for your patience and loyal custom in this regard. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za |
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