Clicks Complaint
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | klerksdorp | COUNTRY | South Africa |
| TIME / DATE | 12:30 Fri 3 Feb | PERSON RESPONSIBLE | lynn snyman |
| CUSTOMER | ng1026 | View all reports by user |
 0
3
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 19 Jan | ||
| HEADLINE | rotten and filthy service |
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i went 2get my medication as usual de previous day n i was told 2pay levy,i was suprised becos i am on chronic & had never b4e been asked 4 levy.since i didnt have cash i told her dat i will cum back de followin day as it was already late.When i went de following day 2get med de lady who was helpin me told me she cant get my medication n i should wait 4 lynn.Then dey both looked 4 it & said dey cant find it.De medication was already paid for by medical aid all i had 2do is pay levy.Der was somthin fishy as ey wer whisperin amongst demselves & was waitin 4almost 1hr,eventually de lady who was helpin told me dat de reciept has been signed &Lynn says dat means i am reliable.i told dm dey cant say dat 2me if she never gave me my meds &i wouldnt waste my company tym lookin 4 meds dat i recieved.She said 2me dat i must cum inside de staff area 2look 4 it myself but it wasnt there.was so upset n i told her dat i cant leave without my med as i am not supposed 2 skip de.she was rude n treated me like an insane person.later i realize she sold my med 2 some1 she couldnt be human enough 2tel me so.she knew from on set but she made me wait 4 nothin how can she sel my med that i have paid 4. |
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| SUPPLIER'S RESPONSE | Clicks | Time and Date | 15:24:06 | Fri 3 Feb 12 |
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Hello ng1026, Thank you for advising us of the incident at our branch in Klerksdorp. At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service. Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to our Operational Management Team, and they will be in contact with you shortly to give you further feedback. Thanking you for your patience and loyal custom in this regard. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za |
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