Clicks Complaint
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | Verwoerdpark | COUNTRY | South Africa |
| TIME / DATE | 19:36 Tue 31 Jan | PERSON RESPONSIBLE | Jaun Claude |
| CUSTOMER | gertvanzyl | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Preagnant wife still waiting for medication |
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| Wife gave in prescription on saturday,was loaded on medical aid and was told no medication in stock promised that it will be ready on monday.When i went to collect on tuesday medication was still out of stock and pharmasist explained that it is not his problem and that there is nothing he can do about it we have to wait.We can not collect at another pharmacy as it has already went through the medical aid.Still have no idea when it will come.Till then my pregnant wife has to go without her medication and clicks has no concern.Pharmasist was extreamly rude and said we just have to wait . | |||
| SUPPLIER'S RESPONSE | Clicks | Time and Date | 10:15:56 | Wed 1 Feb 12 |
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Hello gertvanzyl, Thank you for your recent correspondence. We are very sorry to hear about your experience at our Pharmacy in Verwoerdpark. Your concerns regarding stock of your wife's medication has been forwarded to our Operational Management Team, and they will be in contact with you shortly to give you further feedback. Thanking you for your patience and loyal custom in this regard. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za |
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