Clicks Complaint
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | Durban, West Street (nex... | COUNTRY | South Africa |
| TIME / DATE | 14:10 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | HelenDF | View all reports by user |
 0
5
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| PROBLEM | Not enough Staff |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Please get more staff and open more tills |
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| At clicks we had to stand in the line for over 20 minutes while the line grew and grew, and hardly moved because the tellers were slow and there were only four of them. There are tills upstairs which are closed and two tills out of the six downstairs were also closed. It is the end of the month, obviously people are going to buying- is it a surprise to them that it is going to be busy? | |||
| SUPPLIER'S RESPONSE | Clicks | Time and Date | 14:57:43 | Wed 1 Feb 12 |
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Hello HelenDF , Thank you for your recent correspondence. We are very sorry to hear about the long queues at our branch in West Street. Your experience at the store was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to our Operational Management Team, and they will be in contact with you shortly to give you further feedback. Thanking you for your patience and loyal custom in this regard. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za |
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