Clicks Complaint
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | randburg | COUNTRY | South Africa |
| TIME / DATE | 19:27 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Niksmol | View all reports by user |
 0
3
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| PROBLEM | Out of Stock |
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| INCIDENT | Mon 30 Jan | ||
| HEADLINE | plastic bags relevant to what you buy |
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| I bought about 3 items, a box of tissues, guava roll and a mosturiser and then the cashier indicated a big plastic bag that you will use to carry 9 toilet rolls and iron and some few things. I then asked the teller if she will charge me for the price of the plastic bag relevant to the number of items I bought , she said no. I then asked her why can't she call the manager and tell him/her I am not satisfied having to pay for a huge plastic bag when the stuff bought is so small. She ignored me and still said, " Are you buying the plastic bag or not. I said no and I had to carry the stuff with my hands. This is shoddy and I don't think that the shop of such calibre should run out of plastic bags, to compensate the least will be to charge the consumer the price he/she would pay for the items bought. | |||
| SUPPLIER'S RESPONSE | Clicks | Time and Date | 11:08:42 | Thu 2 Feb 12 |
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Hello Niksmol, Thank you for your recent correspondence. We are sorry to hear about your experience at our branch in Randburg. We will be addressing your concerns with both the Store and Regional Managers, who will contact you with feedback in this regard. Please accept our sincerest apologies for the inconvenience this has caused. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za |
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(( • )) Supplier's response | ||
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