Clicks Complaint
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | Tygervalley Centre | COUNTRY | South Africa |
| TIME / DATE | 18:23 Sun 5 Feb | PERSON RESPONSIBLE | 3 pharmacists and bra... |
| CUSTOMER | ShanitaDJ | View all reports by user |
 1
1
|
| PROBLEM | Breach of Contract |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Sun 5 Feb | ||
| HEADLINE | Pharmacy refuses to dispense prescribed medication |
||
| I handed a prescription for several medications to Clicks Pharmacy in August 2011. I have received several repeats of all the meds, including repeats on 2 of the meds (Trazodone and Epitec) on 5/2/2012. Yet Clicks refuses to give me one of the other meds on the prescription, for which I have received fewer repeats but which was prescribed for the same amount. This medicine is called Zopivane. I tried to lay a complaint, which both the pharmacist as well as the branch manageress refused to take at all. The medicines are on the same script! Written on the same date! Yet they refuse to dispense the medication for which I have received the least amount of repeats? As a result of all of this, and having to take my 8 year old daughter, who currently has mumps, into the branch to try to sort things out, after my brother had attempted to collect my meds earlier in the day, I suffered a bad anxiety attack. It took me 4 hours just to copy from a printout the details of what I was prescribed and what I actually received - a task the pharmacists refused to do. | |||
| SUPPLIER'S RESPONSE | Clicks | Time and Date | 15:10:04 | Mon 6 Feb 12 |
|
Hello ShanitaDJ, Thank you for your recent correspondence. At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service. Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to our Pharmacy Operational Management Team, and they will be in contact with you shortly to give you further feedback. Thanking you for your patience and loyal custom in this regard. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za |
|||
Relevant content (Last 5 Breach of Contract Problems)
 |
|||
 |
|||
|
|
|||
 |
(( • )) Supplier's response | ||
|
|
Facebook Application
