Clicks Complaint
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | Heidelberg | COUNTRY | South Africa |
| TIME / DATE | 17:39 Wed 1 Feb | PERSON RESPONSIBLE | Store Manager |
| CUSTOMER | sema | View all reports by user |
 0
1
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| PROBLEM | Bad Attitude |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Not Helpful, no price tags |
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Very frustrated with the clicks in Heidelberg. They never have testers for fragrances or prices in their shelves . When I wanted to try a fragrance by Sarah Jessica Parker called Twilight there was no tester so I asked the manager if he could open one of the bottles to test and he gave me a long story abt what if I don't purchase it. Frankly that's not my problem , what happened to customer service? When u have a customer infront of u willing to make a purchase u do whatever it takes to satisfy them. Nonetheless I ended up buying the same fragrance I always use . I ended up spending R250 in that store . I don't appreciate that they don't even try to help. He tells me abt the supplier not bringing testers. Not my problem. Somebody needs to train these ppl on customer service. |
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| SUPPLIER'S RESPONSE | Clicks | Time and Date | 08:53:08 | Thu 2 Feb 12 |
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Hello sema, Thank you for your recent correspondence advising us of your experience at our Heidelberg branch. We will be addressing your complaint with the Regional Manager for further assistance in this regard. Please accept our sincerest apologies for the inconvenience. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za |
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