Clicks Complaint

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SUPPLIER	Clicks	INDUSTRY	Retail
BRANCH / AREA	Campus Square	COUNTRY	South Africa
TIME / DATE	18:18 Fri 3 Feb	PERSON RESPONSIBLE
CUSTOMER	relay	View all reports by user	1 3
PROBLEM	No assistance and not ...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 3 Feb
HEADLINE	Disappointed Indeed
I went Clicks to buy some toiletries and a much needed pack of Gen Payne tablets. I waited in the pharmacy queue for 20 minutes (because only 1 person was assisting at the time) only to be told that i need a prescription for the tablets. I was shocked because Clicks is where I always buy these tablets from. The guy helping me told me that some Clicks stores do it and some don't. so now i must go around to clicks stores trying to find out which one i can buy Gen Payne from without a prescription because I have never had to make a note of that before So I spent 20 minutes in a queue to leave empty handed. I would expect some uniformity from a National retail chain like Clicks!! I proceeded to pay for my toiletries where I was helped by a cashier who was not interested in what she was doing. Her name was Luelle. After purchasing goods close to R500 in value (paid with a Debit Card) this lady refused to give me change of two R20 & a R10. I then asked if i could purchase a pack of sweets, but she still refused (What happened to Customer Service). I decided to buy the sweets at the next cashier who helped me with pleasure, her name was Mahalia. 2 disappointments in 1 day from 1 store.. Add a new Clicks Report Inappropriate report?
SUPPLIER'S RESPONSE	Clicks	Time and Date	11:05:40 \| Mon 6 Feb 12
Hello relay, Thank you for your recent correspondence. We wish to advise that Gen-Payne is a schedule 3 medication and we therefore require a script to dispense this product. Our pharmacies are able to assist with an emergency supply without a script, but will require a prescription otherwise. Your experience at the till points was however not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your concerns regarding the service you had received from Luelle has been forwarded to our Operational Management Team, and they will be in contact with you shortly to give you further feedback. Thanking you for your patience and loyal custom in this regard. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za