Clicks Complaint
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 15:04 Sat 4 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | kara11 | View all reports by user |
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2
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| PROBLEM | Out of Stock |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | Clicks Special : No Stock |
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| Clicks is developing quite a reputation of advertising and not having stock. Every other shop i go to has a "rain check" system but not Clicks. Why?? The current Valentines specials run from 25 Jan to 14 Feb 2012. They have already run out of stock of the David Beckham sets advertised at R99 and after visiting 6 different stores this past week - can now tell you that they have no stock and will not be getting any additional stock of these items. Do we not have a Consumer Protection Act that prevents this? Nevertheless, i think i have finally learned my lesson - because the same thing happened with the cookie stands when they first came out, the solar garden lights, the watch special that was advertised before Christmas. My word of advice ... why don't you start running "one day only" specials because that is how long your stock seems to last. Don't waste time and money printing brochures any more - because mine will only end up in the recycling! | |||
| SUPPLIER'S RESPONSE | Clicks | Time and Date | 12:52:20 | Mon 6 Feb 12 |
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Hello kara11, Thank you for bringing your concerns regarding the stock availability of the David Beckham Gift Sets to our attention. We will be addressing your comments with our Merchandising Division and will contact you as soon as we have feedback in this regard Thank you for your patience and understanding. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za |
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(( • )) Supplier's response | ||
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