Clicks Conversion
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | Zevenwacht Mall | COUNTRY | South Africa |
| TIME / DATE | 14:22 Tue 31 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | alettad | View all reports by user |
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| PROBLEM | Waiting time |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Waiting time |
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| Today (31/01/12) was the second time I stood in line at the pharmacy, the other time was in December 2011 when I waited over half an hour for attendance. Today again I waited 20 minutes and the line did not move at all. There were only one pharmacist for each counter. This was between 1 and 2 in the afternoon, which I should think should be more busy that other times. This is definitely very poor service. | |||
| SUPPLIER'S RESPONSE | Clicks | Time and Date | 15:16:46 | Tue 31 Jan 12 |
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Hello alettad, Thank you for your recent correspondence. At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service. Your experience at our Zevenwacht Pharmacy was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your concerns regarding the lengthy queues and staff shortages has been forwarded to our Operational Management Team, and they will be in contact with you shortly to give you further feedback. Thanking you for your patience and loyal custom in this regard. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za |
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| CUSTOMER'S FEEDBACK | alettad | Time and Date | 08:01:08 | Fri 3 Feb 12 |
| Quite Impressed: Willem from Clicks in Zevenwacht phoned me and apologised and the reason he has given was very understandable. Thank you. | |||
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