Clicks Conversion
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | Glenvista | COUNTRY | South Africa |
| TIME / DATE | 14:07 Mon 30 Jan | PERSON RESPONSIBLE | Manager |
| CUSTOMER | tmks | View all reports by user |
 10
 5
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| PROBLEM | Punctuality |
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| INCIDENT | Mon 30 Jan | ||
| HEADLINE | Tick tock, tick tock... |
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| Sunday 29th January 2012, I went to the Glenvista Shopping Centre, 08H00, early shopping! I did my grocery shopping at Checkers first, as their staff are always bright eyed and bushy tailed at 08H00 despite it being Sunday. At 08H55, I then went to 'Clicks' it was still in complete darkness. I thought, well, it isn't 09H00 so I need to be reasonable. By 09H09, I left, as I couldn't wait any longer after having asked a couple of your staff members standing outside your shop "do you have any idea what time 'Clicks' will be opening"? They very pleasantly answered "We don't know, we have sms'd the lady, she was on her way, she is running late"! (um okay). Sadly, the ladies had no idea how late, so with that, I turned my heels and left. (me not being your only customer that left). This is not really a complaint as such, more just wanting to bring this to your attention, as personally, and I have no doubt you will agree, this is unacceptable for an organization of your caliber. | |||
| SUPPLIER'S RESPONSE | Clicks | Time and Date | 14:42:13 | Mon 30 Jan 12 |
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Hello tmks, Thank you for your recent correspondence. At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service. Please accept our sincerest apologies for the inconvenience caused by the delayed trading hours at our branch in Glenvista. The service was certainly not of the standard we aim for. We will be addressing your concerns with the our Operational Management Team, who will be in contact with you shortly to give you further feedback. Thanking you for your patience and loyal custom in this regard. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za |
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| CUSTOMER'S FEEDBACK | tmks | Time and Date | 08:01:36 | Thu 2 Feb 12 |
| Indifferent: No need for apologies as said, it wasn't really a complaint as such, just something being brought to your attention. | |||
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