Clicks Conversion
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | Hillcrest | COUNTRY | South Africa |
| TIME / DATE | 17:58 Thu 29 Dec | PERSON RESPONSIBLE | Manageress |
| CUSTOMER | Richardhb | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 29 Dec | ||
| HEADLINE | Real lousy attitude for return of goods. |
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| My daughter bought me a beard trimmer for Xmas which she thought would make a fine back up if the one I normally use packed up. What she didn't know is that I already have another similar, brand new, one,which I bought from Clicks months ago. When she went to ask for a refund or credit for the one she had bought the manageress inspected it and said it had been used. My daughter phoned me and put me through to this "lady' who I told I had not even opened the packaging and it must have been a used returned item. She then told me, very abruptly, that my daughter would get a credit. After closing off the call she told my daughter that I had been very abusive to her - which I hadn't - in front of other customers and embarrassed my daughter . Apparently a friend of my daughter also had an unpleasant experience with this "lady" Maybe Clicks should do some customer relations training to their management staff. We have spent quite a lot of money at Clicks over the years and it really makes me feel that we should rather use Dis-Chem or some other similar outlet if this is the type of attitude my family gets from the Clicks staff. | |||
| SUPPLIER'S RESPONSE | Clicks | Time and Date | 09:37:28 | Fri 30 Dec 11 |
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Hello Richardhb, Thank you for advising us of your experience at our Hillcrest Clicks branch. At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service. Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to our Operational Management Team, and they will be in contact with you shortly to give you further feedback. Thanking you for your patience and loyal custom in this regard. Should you require any further information, please do not hesitate to contact us. Warm Regards Bianca Naiker - Customer Service Consultant 0860 CLICKS (0860 254257) 0867 254 257 http://www.clicks.co.za |
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| CUSTOMER'S FEEDBACK | Richardhb | Time and Date | 05:36:44 | Tue 3 Jan 12 |
| Quite Impressed: Was phoned quite quickly and told my complaint would be investigated as soon as possible bearing in mind that it was over holiday period. | |||
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