Clicks Conversion

Previous report | Next report

SUPPLIER	Clicks	INDUSTRY	Retail
BRANCH / AREA	Gauteng and Western Cape	COUNTRY	South Africa
TIME / DATE	16:06 Mon 19 Dec	PERSON RESPONSIBLE
CUSTOMER	northe	View all reports by user	1 0
PROBLEM	Not loading prescripti...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Sun 18 Dec
HEADLINE	Loading prescription onto system
This has happened more than once. A family member has asthma, and goes to a specialist every six months for an examination and prescription for her chronic medication. She usually entrusts these prescriptions to Clicks pharmacists, who load them onto their system. One assumes that they would capture the information on the prescription correctly, since they are trained professionals. Yet time-after-time, upon returns, she has been told that she cannot get her medication, because there are no more repeats, when there should still be repeats left. Although asthma patients can get an emergency supply even, it causes her stress and upsets her. Then I'm left in a shopping centre with a person who is on the verge of a stress-induced asthma attack. Seriously, aren't pharmacists also health professionals? Don't they realise the importance of capturing a prescription correctly? Going to a specialist is expensive. Please Clicks, teach your pharmacists to read. In the old days, pharmacists were the best readers who could decipher the worst handwriting. Once gets the impression that your pharmacists are not proud of their jobs. The latest mistake happened at Canal Walk. Add a new Clicks Report Inappropriate report?
SUPPLIER'S RESPONSE	Clicks	Time and Date	17:34:40 \| Mon 19 Dec 11
Hello northe, Thank you for your recent correspondence regarding our Pharmacy Services. At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service. Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to our Operational Management Team, and they will be in contact with you shortly to give you further feedback. Thanking you for your patience and loyal custom in this regard. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za
CUSTOMER'S FEEDBACK	northe	Time and Date	08:54:48 \| Sat 24 Dec 11
Quite Impressed: Firstly, I must apologize to the Canal Walk pharmacy, the prescription had been handed in at Cape Gate and not at Canal Walk. Thank you to Canal Walk for the prompt response. I got the family member to call Cape Gate, and they drew the prescription, which had been handed in in September, from their archives and fixed the problem. Thank you. The fact remains that pharmacists must please pay attention to all the details on the prescription. Thank you.