Clicks Conversion
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | retail park, east london | COUNTRY | South Africa |
| TIME / DATE | 11:07 Mon 26 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | tanyad | View all reports by user |
 1
 1
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| PROBLEM | lack of access for dis... |
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| INCIDENT | Fri 23 Dec | ||
| HEADLINE | limited access for disabled people |
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| On Friday, I took my mom to do some last minute Christmas shopping. She had to use a wheelchair due to a foot injury. We wanted to go into the Clicks store. There was no one available to open the turnstile, and when we tried to push the wheelchair past the tills, we found we were going against the grain of shoppers coming out of the store. In frustration, I turned the wheelchair to get out of the way of the shoppers, and knocked over a display stand. Still no clicks employees came to my assistance. Two shoppers came to help right the display stand. Eventually I had to leave my mom outside the shop, in the company of a helpful stranger while I entered the shop. There needs to be a plan made for wheelchair access into the shop, as people in wheelchairs are just as much customers as able bodied people. | |||
| SUPPLIER'S RESPONSE | Clicks | Time and Date | 10:49:50 | Wed 28 Dec 11 |
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Hello tanyad, Thank you for advising us of your experience at our Clicks branch in East London. At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service. Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. We wish to advise that we will be in contact with you shortly to provide you with further feedback. Thanking you for your patience and loyal custom in this regard. Should you require any further information, please do not hesitate to contact us. Warm Regards Bianca Naiker - Customer Service Consultant 0860 CLICKS (0860 254257) 0867 254 257 http://www.clicks.co.za |
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| CUSTOMER'S FEEDBACK | tanyad | Time and Date | 18:42:53 | Mon 9 Jan 12 |
| Quite Impressed: They responded to the complaint very quickly, and the attitude was friendly and helpful | |||
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