Clicks Conversion
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | Customer Care | COUNTRY | South Africa |
| TIME / DATE | 15:29 Wed 11 Jan | PERSON RESPONSIBLE | Customer Care Centre |
| CUSTOMER | nastr | View all reports by user |
 1
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| PROBLEM | False Advertising |
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| INCIDENT | Wed 11 Jan | ||
| HEADLINE | FALSE ADVERTISING |
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| I went to Clicks at Brightwater Commons, after I've seen a pamphlet that their Nestle Chocolates are 3 for 2. I even ask for a pamphlet as there were none in the store. The wording next to the picture of a Kit-Kat is "Nestle chocolate bars". Meaning for me that it is a variety of Nestle chocolate bars. Otherwise it should have read "Nestle Kit-Kat bar". When I phoned the Customer care centre the operator told me that I could see the picture and the picture only shows a Kit-Kat and not any other Nestle products. For me the wording is still in the plural sense. Maybe it is being done so that people don't realise that if they take different Nestle bars that they will not receive the benefit of 3 for 2. | |||
| SUPPLIER'S RESPONSE | Clicks | Time and Date | 13:06:04 | Thu 12 Jan 12 |
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Hello nastr, Thank you for your recent correspondence advising us of your dissatisfaction with the Nestle KitKat promotion currently running. We have forwarded your comments and concerns to our Merchandising Division and will respond as soon as we have feedback in this regard. Thank you for your patience and understanding. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za |
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| CUSTOMER'S FEEDBACK | nastr | Time and Date | 22:15:03 | Fri 13 Jan 12 |
| Over the Moon: Glad someone actually took the time to investigate and resolve the query, if only the call centre could be this effective. | |||
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(( • )) Supplier's response | ||
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