Clicks Conversion
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | Columbine Square | COUNTRY | South Africa |
| TIME / DATE | 15:58 Thu 12 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | manyoko | View all reports by user |
 1
 7
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 12 Jan | ||
| HEADLINE | Attitude displayed |
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I went to Clicks Store in Columbine Square to purchase stationery for my kids, when i got to the store i went to the first person i met to assist me with the list i had for stationery. While i was explaining to the lady things i wanted a certain black/African old/matured gentleman appeared and he started speaking in broken English that this lady should not assist us and he said he was going to find us another person to assist us. I tried to explain to him that im in a hurry and I don't have time to wait for another person he should just assist us as this was my lunch break and had to go back to work. He dismissed me by ignoring me and speaking to another guy who was busy with other duties and couldn't assist us immediately. I find the behavior of this old man very childish and unprofessional; I didn't expect a person of his age to behave in that manner to a customer whom he doesn't even know. I am a customer and have nothing to do with his issues or fragile ego; I need a service and not some stupid people messing up my day because they have/had a bad day. |
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| SUPPLIER'S RESPONSE | Clicks | Time and Date | 16:24:38 | Thu 12 Jan 12 |
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Hello manyoko, Thank you for bringing this matter to our attention. At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service. Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to our Operational Management Team, and they will be in contact with you shortly to give you further feedback. Thanking you for your patience and loyal custom in this regard. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za |
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| CUSTOMER'S FEEDBACK | manyoko | Time and Date | 15:47:22 | Tue 17 Jan 12 |
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Over the Moon:
I got a call from a very humble and professional gentleman (Bheki) from Clicks Columbine, he apologised on behalf of management and Clicks and offered me a gift. I collected the gift today. Thank you to Clicks Management. |
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