Clicks Conversion
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | Centurion mall | COUNTRY | South Africa |
| TIME / DATE | 14:05 Thu 29 Dec | PERSON RESPONSIBLE | Cashier |
| CUSTOMER | Misslu | View all reports by user |
 1
 1
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| PROBLEM | Bad Attitude |
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| INCIDENT | Wed 28 Dec | ||
| HEADLINE | Apparently we can't pay with coins! |
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| Yesterday late after work, we went to clicks with my friend to get medication, I decided to get baby spoons and seeing that they were R17,99, i decided to pay cash, I had R10.00 in my wallet but I have a coin bag, so i told my friend that I was gonna use the coins. The cashier told us rudely that at that time we can't be serious about using coins. I found it to be so disrespectful as I wasn't talking to her and I have every right to pay with whatever money I have despite what time it is. And to think that at one point when I used my gold cheque card, I was then again asked at the same store if it was mine. Like really, is this what my shopping experience at clicks will be? And I actually love their products but the staff there needs a lot of training when it comes to custoner service. SMH | |||
| SUPPLIER'S RESPONSE | Clicks | Time and Date | 09:10:17 | Fri 30 Dec 11 |
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Hello Misslu, Thank you for advising us of your experience at our Clicks branch in Centurion Mall. At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service. Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to our Operational Management Team, and they will be in contact with you shortly to give you further feedback. Thanking you for your patience and loyal custom in this regard. Should you require any further information, please do not hesitate to contact us. Warm Regards Bianca Naiker - Customer Service Consultant 0860 CLICKS (0860 254257) 0867 254 257 http://www.clicks.co.za |
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| CUSTOMER'S FEEDBACK | Misslu | Time and Date | 13:00:40 | Tue 10 Jan 12 |
| Quite Impressed: The management both from the branch and head office assured me that it wont happen again and I'm glad that they went out of their way to make sure that the matter was dealt with accordingly. | |||
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