Clicks Conversion
 SUPPLIER |
Clicks |
 INDUSTRY |
Retail |
| BRANCH / AREA | Canal Walk | COUNTRY | South Africa |
| TIME / DATE | 15:57 Fri 20 Jan | PERSON RESPONSIBLE | N/A |
| CUSTOMER | assaulte | View all reports by user |
 3
 11
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| PROBLEM | Passing the Buck |
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| INCIDENT | Fri 20 Jan | ||
| HEADLINE | Airtime |
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| I bought a Vodacom recharge voucher at Clicks today and i misplaced the recharge voucher. I phoned Clicks and they gave me the voucher number and they said they i can call Vodacom and give them the voucher number and Voda will load my airtime. I call Vodacom and they tell me that this is not the case and that i must go back to Clicks and Clicks must give me another recharge pin because Vodacom allows Clicks to do that if the voucher number shows that it hasn't been used. The voucher number is still active and hasn't been used. I need my airtime please. PS. Aunty Soda from Canal Walk needs lessons on customer service. She told me that i should come into the store and ask the cashier what she did with my voucher. Really? How can a superviser say something like that. I need that airtime. | |||
| SUPPLIER'S RESPONSE | Clicks | Time and Date | 09:14:36 | Sat 21 Jan 12 |
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Hello assaulte, Thank you for your recent correspondence. At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service. Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience caused. Your query has been forwarded to the Store and Regional Managers, and they will be in contact with you shortly to give you further feedback. Thanking you for your patience and loyal custom in this regard. Should you require any further information, please do not hesitate to contact us. Warm Regards Insaaf Mohamed?Customer Service Consultant ?: 0860 CLICKS (0860 254257)??+27 21 465 9922?http://www.clicks.co.za |
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| CUSTOMER'S FEEDBACK | assaulte | Time and Date | 10:52:41 | Fri 27 Jan 12 |
| Over the Moon: Thanks to Robin for the outstanding service. | |||
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