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City Power Johannesburg - Customer Feedback and Analysis

Shown below are the statistics for City Power Johannesburg based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (3) 5%
Complaint (57) 95%
Customer Compliment Complaint
1. 072901067202
2. Very Irate01
3. Jaybe01
4. kenric01
5. Allistine01
Nature of complaints (last 12 months): 57 reports - City Power Johannesburg
Bad Attitude (2) 4% Bad Attitude
Billing/Accounts (16) 28% Billing/Accounts
Booking Query (1) 2% Booking Query
Breach of Contract (1) 2% Breach of Contract
Call Centre!! (9) 16% Call Centre!!
Late/No Delivery (7) 12% Late/No Delivery
Other (8) 14% Other
Passing the Buck (2) 4% Passing the Buck
Repairs/Servicing (11) 19% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 1198 reports - Municipal Industry Analysis
Bad Attitude (100) 8% Bad Attitude
Billing/Accounts (447) 37% Billing/Accounts
Booking Query (6) 1% Booking Query
Breach of Contract (7) 1% Breach of Contract
Call Centre!! (71) 6% Call Centre!!
Damaged Goods (10) 1% Damaged Goods
Feedback/Response (58) 5% Feedback/Response
Hygiene (12) 1% Hygiene
Late/No Delivery (59) 5% Late/No Delivery
Chart
Other Other (300) 25%
Passing the Buck Passing the Buck (32) 3%
Pricing/Barcodes Pricing/Barcodes (5) 0%
Repairs/Servicing Repairs/Servicing (89) 7%
Spam Spam (2) 0%

Please note: All Reports & Stats fall away after 12 months

 
Wed 23 May 2012
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