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City Of Johannesburg Municipality - Customer Feedback and Analysis

Shown below are the statistics for City Of Johannesburg Municipality based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (22) 6%
Complaint (323) 94%
Customer Compliment Complaint
1. adilia02
2. gilmore02
3. Sho02
4. charzia02
5. zanko02
Nature of complaints (last 12 months): 323 reports - City Of Johannesburg Municipality
Bad Attitude (18) 6% Bad Attitude
Billing/Accounts (180) 56% Billing/Accounts
Call Centre!! (23) 7% Call Centre!!
Feedback/Response (22) 7% Feedback/Response
Hygiene (1) 0% Hygiene
Late/No Delivery (10) 3% Late/No Delivery
Other (35) 11% Other
Passing the Buck (8) 2% Passing the Buck
Pricing/Barcodes (1) 0% Pricing/Barcodes
Chart
Repairs/Servicing Repairs/Servicing (25) 8%
Nature of complaints (last 12 months): 1198 reports - Municipal Industry Analysis
Bad Attitude (100) 8% Bad Attitude
Billing/Accounts (447) 37% Billing/Accounts
Booking Query (6) 1% Booking Query
Breach of Contract (7) 1% Breach of Contract
Call Centre!! (71) 6% Call Centre!!
Damaged Goods (10) 1% Damaged Goods
Feedback/Response (58) 5% Feedback/Response
Hygiene (12) 1% Hygiene
Late/No Delivery (59) 5% Late/No Delivery
Chart
Other Other (300) 25%
Passing the Buck Passing the Buck (32) 3%
Pricing/Barcodes Pricing/Barcodes (5) 0%
Repairs/Servicing Repairs/Servicing (89) 7%
Spam Spam (2) 0%

Please note: All Reports & Stats fall away after 12 months

 
Wed 23 May 2012
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