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City Of Cape Town Municipality - Customer Feedback and Analysis

Shown below are the statistics for City Of Cape Town Municipality based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (16) 22%
Complaint (57) 78%
Customer Compliment Complaint
1. Jeandre B12
2. JvK02
3. Dinger11
4. DSJ01
5. paulse01
Nature of complaints (last 12 months): 57 reports - City Of Cape Town Municipality
Bad Attitude (3) 5% Bad Attitude
Billing/Accounts (21) 37% Billing/Accounts
Booking Query (1) 2% Booking Query
Call Centre!! (2) 4% Call Centre!!
Feedback/Response (3) 5% Feedback/Response
Hygiene (2) 4% Hygiene
Late/No Delivery (4) 7% Late/No Delivery
Other (16) 28% Other
Passing the Buck (2) 4% Passing the Buck
Chart
Repairs/Servicing Repairs/Servicing (3) 5%
Nature of complaints (last 12 months): 1198 reports - Municipal Industry Analysis
Bad Attitude (100) 8% Bad Attitude
Billing/Accounts (447) 37% Billing/Accounts
Booking Query (6) 1% Booking Query
Breach of Contract (7) 1% Breach of Contract
Call Centre!! (71) 6% Call Centre!!
Damaged Goods (10) 1% Damaged Goods
Feedback/Response (58) 5% Feedback/Response
Hygiene (12) 1% Hygiene
Late/No Delivery (59) 5% Late/No Delivery
Chart
Other Other (300) 25%
Passing the Buck Passing the Buck (32) 3%
Pricing/Barcodes Pricing/Barcodes (5) 0%
Repairs/Servicing Repairs/Servicing (89) 7%
Spam Spam (2) 0%

Please note: All Reports & Stats fall away after 12 months

 
Wed 23 May 2012
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