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Chicken Licken - Customer Feedback and Analysis

Shown below are the statistics for Chicken Licken based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (13) 10%
Complaint (114) 90%
Customer Compliment Complaint
1. carry2503
2. SAMEERASAHIB02
3. abbe01
4. Mirjana10
5. dashing01
Customer Feedback to Supplier Responses (last 12 months): 15 reports
Chart
Over the moon Over the moon (3) 20%
Quite Impressed Quite Impressed (1) 7%
Indifferent Indifferent (2) 13%
Not Impressed Not Impressed (2) 13%
Utterly Disgusted Utterly Disgusted (7) 47%
Nature of complaints (last 12 months): 114 reports - Chicken Licken
Bad Attitude (37) 32% Bad Attitude
Breach of Contract (1) 1% Breach of Contract
Damaged Goods (3) 3% Damaged Goods
Expiry Date (2) 2% Expiry Date
Feedback/Response (2) 2% Feedback/Response
Hygiene (11) 10% Hygiene
Late/No Delivery (18) 16% Late/No Delivery
Other (36) 32% Other
Out of Stock (1) 1% Out of Stock
Chart
Passing the Buck Passing the Buck (2) 2%
Pricing/Barcodes Pricing/Barcodes (1) 1%
Nature of complaints (last 12 months): 5450 reports - Fast Food Industry Analysis
Bad Attitude (1016) 19% Bad Attitude
Billing/Accounts (88) 2% Billing/Accounts
Booking Query (8) 0% Booking Query
Breach of Contract (28) 1% Breach of Contract
Call Centre!! (23) 0% Call Centre!!
Competitions (4) 0% Competitions
Damaged Goods (125) 2% Damaged Goods
Expiry Date (41) 1% Expiry Date
Feedback/Response (203) 4% Feedback/Response
Chart
Hygiene Hygiene (234) 4%
Late/No Delivery Late/No Delivery (530) 10%
Other Other (2744) 50%
Out of Stock Out of Stock (270) 5%
Passing the Buck Passing the Buck (39) 1%
Pricing/Barcodes Pricing/Barcodes (61) 1%
Repairs/Servicing Repairs/Servicing (26) 0%
Spam Spam (10) 0%

Please note: All Reports & Stats fall away after 12 months

 
Wed 23 May 2012
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