Checkers & Checkers Hypers Compliment
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | Bracken Gardens | COUNTRY | South Africa |
| TIME / DATE | 12:06 Thu 29 Dec | PERSON RESPONSIBLE | Shane (?) |
| CUSTOMER | Mrs Naude | View all reports by user |
6
 5
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| NATURE | Refund |
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| INCIDENT | Thu 29 Dec | ||
| HEADLINE | Efficient no fuss solutions |
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I was overcharged this morning when an item went through the till as 6 single items instead of 1 x 6 piece. The price also differed by R20. I approached Shane who corrected and refunded the mistake quickly and politely. Well done Checkers, this is how I like my shopping, simple and no fuss! |
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| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 14:54:17 | Thu 29 Dec 11 |
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Hello Mrs Naude, Thank you for your message, in which you expressed your appreciation for the exceptional customer service and enjoyable shopping experience that you enjoyed at Checkers Bracken Gardens. I would like to assure you that, this is the kind of service that Checkers as a company strives to render at all times. Your kind words will be passed on to the Divisional Manager of the Gauteng Division. He will make sure that your commendation is passed on to Shane's line managers so that he can get the recognition that he so richly deserves. Not many of our satisfied customers take the time to tell us about the good things the Checkers people do and we therefore really appreciate your feedback. Kind regards, Amanda du Preez |
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