Checkers & Checkers Hypers Complaint

SUPPLIER	Checkers & Checkers...	INDUSTRY	Retail
BRANCH / AREA	Stellenbosch	COUNTRY	South Africa
TIME / DATE	12:44 Tue 7 Feb	PERSON RESPONSIBLE
CUSTOMER	Rudi12345	View all reports by user	0 1
PROBLEM	Found a piece of wood ...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 7 Feb
HEADLINE	Watch out for branches in your food
I bought a ready made meal at Checkers yesterday and when I ate it there was a piece of wood in it. It looks like a tooth pick, but the sharp end stuck into my tongue and it was bleeding. It is really unacceptable. Add a new Checkers & Checkers Hypers Report Inappropriate report?
SUPPLIER'S RESPONSE	Checkers & Checkers Hypers	Time and Date	13:22:35 \| Wed 8 Feb 12
Hello Rudi12345, Thank you for your e-mail, in which you inform us of your bad experience with the ready made meal you bought. On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience with the product. As a customer driven business, Checkers realises the importance of offering quality products. Therefore, the details of your experience were brought to the attention of the Regional Manager in order for him to address any possible problems in the quality control process. You will be contacted by him to resolve the matter. In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can offer quality that can be trusted. Regards Rica de Vos