Checkers & Checkers Hypers Complaint
 SUPPLIER |
Checkers & Checkers... |
 INDUSTRY |
Retail |
| BRANCH / AREA | blairgowrie | COUNTRY | South Africa |
| TIME / DATE | 23:05 Mon 30 Jan | PERSON RESPONSIBLE | manager |
| CUSTOMER | carlos0608 | View all reports by user |
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| PROBLEM | Expiry Date |
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| INCIDENT | Mon 30 Jan | ||
| HEADLINE | rotting meat |
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| On Sunday i went to do shopping at checkers which is situated in blairgowrie.The last time i had been there i had recieved poor service from the teller,got poor service from the tellers that we purchase our plane tickets from and one another occasion i bought biscuits that were stale.On this particular occasion,i was about to pay for chicken that was pre packed,when i realized that the chicken was rotten,When the manager came to attent to the issue , he didnt even know how to how sorry they were except blame the supplier for the issue.i wasnt even done with talking to him when he just turned around and walked away with the chicken,apart from poor quality food,its sad to say that the customer service was terrible.i also noticed that the lamb looked like it was lying open for hours before being pre packed,because it looked white.there was blood dripping from some of the pre packed chicken,and of the cold fridges.i use yourlls chicken to feed my child,thanks alot. | |||
| SUPPLIER'S RESPONSE | Checkers & Checkers Hypers | Time and Date | 12:55:00 | Tue 31 Jan 12 |
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Hello carlos0608, Thank you for bringing this matter to our attention. As a customer driven business, Checkers realises the importance of offering quality products and superior service in a customer-friendly environment. The matter has been reported to the Divisional Manager in charge of the region, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind Regards Annie Akkers |
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| CUSTOMER'S FEEDBACK | carlos0608 | Time and Date | 09:29:37 | Tue 6 Mar 12 |
| Indifferent: The manager that attended to me didnt even apologise or say anything and he just gave me the item and it wasnt even the item that i took or the quantity,but atleast they tryed | |||
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